Allows agencies direct access to your CRS from the initial
availability screen for the most up-todate rates and availability.
Inside Shopper is our most advanced connectivity option providing
agents the confidence to book your brand and produce dramatic
Inside Shopper simply interfaces with a hotel's CRS during the
shopping process as well as the selling process. So, when an agent
requests hotel availability in a given area, Inside Shopper
participants send Travelport Galileo live rates and availability directly from
Since its introduction in 2002 Inside Shopper has become the
preferred method of connectivity to Travelport Galileo with over 180 hotel
groups utilising the new technology.
Benefits of Inside Shopper Participation:
The same up-to-the-minute accuracy and room availability for travel
agents, online travel providers and corporate clients as offered
through your own internal reservation system. Reduced rate and
availability maintenance in RoomMaster. With Inside Shopper Bypass,
multilevel rate maintenance at the property level is practically
eliminated. Enhanced effectiveness of your GDS distribution, thus
generating more sales. (e.g. A leading hotel chain that implemented
Inside Shopper, realised a 32 percent increase in sales volume
during the first month of implementation) No more complaints about
inaccurate data on rate and rule information as it comes directly
from your CRS!
1-2-1 Marketing on Shopping Requests - ability to accept and respond
to availability requests specifically from Frequent Guests
Why is Inside Shopper producing such dramatic sales results?
It is a simple, straightforward process, without requiring huge
investment or implementation time.
Agents do NOT have to learn new formats.
Agencies are moving market share by booking Inside Shopper
participating hotels More 'requests' are being converted into
'bookings' as a result of this enhanced data accuracy (E.g. In
January 2003, 34 percent of room requests resulted in bookings,
compared with 19 percent in June 2002, prior to Inside Shopper being
Detailed Hotel Company benefits:
True Availability - Inside Shopper provides you with the ability to
show "true" availability directly from your CRS when the travel
agent is shopping on the initial Hotel Availability (HOA) screen.
Increased Visibility - Inside Shopper allows you to return
properties that meet the agent's criteria even if the rate requested
is currently not available or if the property is "sold out." While
Inside Shopper will alert the agent/user of these conditions, it
will also provide you with the opportunity to market other rates, or
in a closed out situation, market other properties through Alternate
Reduce Database Maintenance - With the rates and availability being
sent from your CRS, only a minimal number of rates will need to stay
in RoomMaster. These will be used only for backup in case the link
is not responding.
1-2-1 Marketing on Shopping Request - Knowing an availability
request is coming from one of your valued frequent guests, (Frequent
Guest Number included with request) allows you to respond with
availability that is specifically geared to that guest.
Promotional/Short Duration Rates - RoomMaster users can request
special promotional/short duration rates from Inside Shopper
participants by using an ID code in the shopping request. The
competitiveness of the hotel company's product is enhanced as the
shopping request can reflect this promotional rate.
RoomMaster User Benefits:
Increased credibility of availability and rates on the HOA screen
Elimination of confusion associated with HOA and HOA data
Enhanced availability display (HOA
More efficient hotel search and booking process, resulting in
A NEW LOOK HOA SCREENS IN SUPPORT OF INSIDE SHOPPER
Please review the pdf document in the 'Resources' guide in
conjunction with the following descriptions:
SCREEN DISPLAY CHANGES
Inside Shopper Availability Indicators - Inside Shopper participants
will be identified on the HOA screen with an indicator of either A,
O, or C. These indicators are defined as:
A = "AVAILABLE" - The property (and rate requested - if applicable)
is available in the Hotel Company CRS.
O = "OTHER RATES" - The rate type requested was not available,
however, the Hotel Company has "other" rates available.
C = "CLOSED" - The property is not available for the dates
requested, but alternate properties are recommended:
Rate Range vs. Rate Value - Rates now appear as a range versus a
specific value, improving the credibility of the data. The rate
range will reflect only available non-credential rates, unless
specific room rate/types have been included in the request.
"Non-credential rates" are described as rates for which anyone can
qualify. Examples include
Rack (RAC), Weekend (WKD), Corporate (COR), Club (CLB), Special
(SPL), and Package (PKG). Removed Blank Line between properties -
allows more properties to appear on each screen. Remove Selected
Rate⁄Property Indicators - based upon feedback from travel
agents, several inaccurate or misleading indicators have been
removed from the HOA screen. Removed indicators include:
Guarantee⁄Deposit⁄Hold time, Location Code,
Transportation Code ( This data will still appear in the appropriate
Hotel Rules (HOV) and Hotel Description (HOD) displays) Inside
Availability HOC Changes - The HOC screen will allow a fourth line
of text in the room/rate description for identification of special
rates, promotions, or program offerings when a Frequent Guest number
or Promotional rate was requested using the FG⁄ID fields,
WHO CAN PARTICIPATE?
The following are prerequisites to participation in Inside Shopper:
CRS Validation Requirements - It is critical that your CRS is able
to validate rate related search qualifiers on an HOA Request and
return the applicable rates and indicators as appropriate.
While the RoomMaster® database will be interrogated to identify the
properties that best match the availability request, without concern
for availability of requested rate data - validating search criteria
such as distance, transportation, property features/amenities, chain
code, and Point of Sale rules, the CRS will then be expected to
validate the rate/room type requests and respond appropriately.